Cskills Awards Customer Promise
The Cskills Awards promise is our promise to you as a valued customer, presented here in a simple format that really demonstrates our passion to deliver the things that are important to you.
| We promise to provide a passionate and dedicated named customer co-ordinator to support you | - Your customer co-ordinator is available during office hours every week day
- You'll always receive a prompt response to your query
- We hope you never have cause to complain, but if you do, we'll ensure this is resolved keeping you informed throughout
- Your customer co-ordinator continually updates their learning so they have the answers you need, when you need them
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| We promise to ensure our paperwork and administration processes are user friendly with no-fuss | - Paperwork is easy to access and online wherever possible
- If you need any support your customer co-ordinator is on hand to talk you through
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| We promise to provide you with an easy to use website for all our products and services | The website is:
- straight forward and reliable, information is easy to find
- always available
- always up to date and looks fresh
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| We promise to provide a dedicated Quality Assurance (QA) team to help and support you every step of the way | - We conduct QA visits in line with our published standards
- QA requirements are clear and accessible on the website at all times
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| We promise to communicate in a way that suits you | - We keep you up to date using E-news, newsletters and the website
- We provide forums and events during the year to support your business
- We provide opportunities for you to feedback and we listen
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| We strive to give you an exceptional customer experience | - We carry out annual customer research to find out what is most important to you and make changes based on the results
- We maintain our ServiceMark Accreditation with the Institute of Customer Service (ICS) to ensure we never stand still
- We always have your best interests at heart
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Please leave us your feedback on our customer promise.
