Customer Charter
Customer Charters reinforce the customer focus of ConstructionSkills, providing principles and promises that we will work to for you, our customer. This is supported by the product/service level charters specific to each area within ConstructionSkills.
The Customer Charters for ConstructionSkills set out exactly what you can expect from us. Each Charter gives a set of standards for each product or service area.
PDF version of the ConstructionSkills Customer Charter
Siarter Cwsmeriaid SgiliauAdeiladu
National Construction College (NCC)
The National Construction College is the training division of ConstructionSkills providing a national presence with seven campuses across the UK.
PDF version of the National Construction College Customer Charter
Siarter Cwsmeriaid Coleg Adeiladwaith Cenedlaethol
Advisory Services
The Advisory Services area of ConstructionSkills is focused on directly supporting the development of individuals, companies and communities through training and qualifications.
PDF version of the Advisory Services Customer Charter
Siarter Cwsmeriaid Gwasanaethau Ymgynghori
Apprenticeships
The Apprenticeships area of ConstructionSkills works to provide a comprehensive service to apprenticeship learners within the construction industry; using approved training provision.
PDF version of the Apprenticeships Customer Charter
Siarter Cwsmeriaid Prentisiaid
Business Services
The Business Services area of ConstructionSkills is focused on developing products and services across key areas of the construction industry to help achieve and sustain a competent workforce.
PDF version of the Business Services Customer Charter
Siarter Cwsmeriaid Gwasanaethau Busnes
Levy and Grant
This area works on all processes related to CITB-ConstructionSkills Levy and Grant.
